Update: Grateful for Zendesk improvements 🙏 ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌

Kraftful serves some of the world’s most innovative product teams: YOU! Happy Thanksgiving, to those of you who celebrate!

And we are grateful to roll out a major improvement to our Zendesk integration for self-serve plans:

1. Historic analysis: When you first connect Zendesk, Kraftful now instantly analyzes your past month’s support tickets. This is in addition to our ongoing daily, weekly, and monthly analyses on all the tickets that come in after the connection.

2. Even better analysis: Feedback from Zendesk now benefits from a new more accurate analysis under the hood. That means you may want to reconnect your Zendesk account even if you already had it connected.

If you’re on an Enterprise plan with a custom Zendesk setup, we can map your data to Kraftful with custom configurations. Reach out learn more!

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